So I walk into Chevy Chase Bank on Saturday around 1 pm to deposit a few checks. There's one guy at the teller, seemingly being helped to plan his entire financial future, even unto the fourth generation. Or something, since they're speaking Spanish. Another teller helps a woman with her safety deposit box.
Now there's half a dozen other bank employees milling around in the back and sometimes walking around in the lobby area, each with big orange stickers: "Can We Talk?" or something like it. I'm standing there for five minutes and they're hanging around. My friend suggests they've just finished lunch.
Technically they have two tellers at the window. Problem is,
neither of them are available nor will they be in the short term. The others continue ignoring the waiting customers. I voice my observation out loud, that their orange buttons seem to be just for show.
Later, making copies at Staples, the opposite experience - great customer service. The manager is on hand to load the three-hole-punched paper we need. Alert employees helpfully ask if I need help. These people deserve to succeed.
Some days earlier, a friend of mine endured unbelievably rude service from Chevy Chase's home equity department, so much so that we were thinking of switching to Wachovia, currently offering $50 to open an account there. It's a tough choice, since Ch Ch has so many ATMs around here. We'll see.